Overview

If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed. Please write to us within 48 hours of receiving the product that you would like to exchange or refund at support@mystiquepearl.com with the following details:

• Complaint Order Number
• Invoice number
• Details of your request or complaint
• Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}. Sale items Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you can email us at support@mystiquepearl.com You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Policy

Purchases are shipped from our warehouse. Once the order is placed and checkout it would take 7-10 days for the delivery since the products are Handmade in small batches to maintain the freshness and authenticity of the products. Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols, while we are currently accepting online orders to ship within India and worldwide, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted. Order Deliveries Will Be Made Between 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays. Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at the time of placing the order. MYSTIQUEPEARL is not responsible for damage after delivery. For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery. Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Pricing Policy

The product prices listed are current and updated. However, these are subject to change without advance notice. All prices on this web site are processed in Indian Rupees . All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping. Disclaimer: The image is for representation purposes only. The packaging you receive might vary. MANUFACTURING INFORMATION All our products are manufactured & marketed by Mahat Wellness Pvt. Ltd. *As our products are made with natural ingredients and made in small batches, there may be slight variations in their colour and fragrance.

Need Help?

Contact us at support@mystiquepearl.com for questions related to refunds and returns.