Privacy Policy

We utilize personal information solely for the purpose of delivering the services that you request. If we use your personal information for marketing purposes, we will provide you with an opt-out option. Our use of your personal information includes resolving disputes, troubleshooting issues, ensuring a secure service, collecting payments, measuring interest in our products and services, informing you about updates, customizing your experience, detecting and preventing criminal activity, enforcing our terms and conditions, and as explained at the time of collection.

To enhance our product and service offerings, we gather and evaluate demographic and profile data about our users’ behavior on our website.

We rely on your IP address to diagnose server issues and manage our website. Additionally, your IP address assists in identifying you and acquiring general demographic information.

Periodically, we may request that you participate in voluntary online surveys. These surveys might require contact information and demographic data, such as age, income, or postal code. We employ this information to customize your experience on our website, delivering content that we think you will find interesting and displaying content that corresponds to your preferences.

Terms and Conditions

Collection of Personally Identifiable Information (PII) and Other Information Our company only collects information necessary to ensure accurate and efficient service. The information we collect may include basic information such as your name, address, telephone number, email address, date of birth, language preference, descriptions of items requested or purchased, IP address, and the browser type and version being used by you. Please note that we will not sell, distribute or lease your personal information to third parties.

We may automatically track certain information about you based upon your behavior on our site. This information is used to conduct internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address. All information is compiled and analyzed on an aggregated basis.

Credit Card, Debit Card and Banking Information

We do not collect or store any credit card, debit card, or banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.

Registration

To take advantage of certain features of our site, you must register and create a member account which is free of cost. The online registration form may require you to provide information such as your name, email address, and a password. Please note that your password is a component of our security system and it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, you should change it immediately.

Technologies

That Allow Us To Customize Your Experience We use various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locator (URL) that referred you to our website, Internet Protocol address, browser type, browser language, the date and time of your request, etc. This enables us to enhance and customize your experience on our website. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personally identifiable information you provide on the website.

Web Beacons and Tracking Links

Web beacons, tracking links, and/or similar technology are used to relay information to third parties such as our service providers. These technologies may be used to track customer response to certain advertising, to better target interactive advertising, and to enhance customer support and usability. If you reject our cookies (see Cookie section below), you will prevent Web Beacons from relaying this information about you and may limit your use of some of our website features.

Cookies

We use cookies on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a cookie. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

Terms and Conditions:
Collection of Personally Identifiable Information (PII) and Other Information Our company only collects information necessary to ensure accurate and efficient service. The information we collect may include basic information such as your name, address, telephone number, email address, date of birth, language preference, descriptions of items requested or purchased, IP address, and the browser type and version being used by you. Please note that we will not sell, distribute or lease your personal information to third parties.

We may automatically track certain information about you based upon your behavior on our site. This information is used to conduct internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address. All information is compiled and analyzed on an aggregated basis.

Credit Card, Debit Card and Banking Information

We do not collect or store any credit card, debit card, or banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.

Registration

To take advantage of certain features of our site, you must register and create a member account which is free of cost. The online registration form may require you to provide information such as your name, email address, and a password. Please note that your password is a component of our security system and it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, you should change it immediately.

Technologies That Allow Us To Customize Your Experience

We use various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locator (URL) that referred you to our website, Internet Protocol address, browser type, browser language, the date and time of your request, etc. This enables us to enhance and customize your experience on our website. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personally identifiable information you provide on the website.

Web Beacons and Tracking Links

Web beacons, tracking links, and/or similar technology are used to relay information to third parties such as our service providers. These technologies may be used to track customer response to certain advertising, to better target interactive advertising, and to enhance customer support and usability. If you reject our cookies (see Cookie section below), you will prevent Web Beacons from relaying this information about you and may limit your use of some of our website features.

Cookies

We use cookies on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a cookie. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

Use Of Your Personal Information, Demographic And Profile Data

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our website.

We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.

How Do We Mutually Benefit From The Personal Information?

Marketing Emails

If you provide us with your email address, we may send you various types of emails, including newsletters, surveys, and promotional emails containing information about our products and events, cosmetic tips, and special offers. If you no longer wish to receive these emails, you can click on the “Unsubscribe” link at the bottom of the email or adjust your email preferences in the “Profile” section for registered users.

Text Messages

If you have provided your mobile phone number to us, we may send you text message/SMS alerts with information about products and events, beauty tips, or promotions on your mobile phone. Please note that we will not send any unsolicited text messages to your mobile phone. While Mystiquepearl does not charge a fee for receiving text messages from us, your mobile service provider may charge you for sending and/or receiving text messages and airtime, as well as any other standard applicable rates charged by your mobile service provider.

Telephone Calls

In case you have provided your mobile phone number or landline number on our website, we may use it to contact you with information about products, events, cosmetics tips, or promotions through phone calls.

Communications To Serve You

If you have provided us with your contact information, we may send you service-related announcements through any means, such as emails, letters, or messages related to the website or contact you regarding your customer service requests or questions. For instance, we will send a confirmation email to all registered users to verify their registration. Such communications are essential to assist you, address your concerns, and provide Mystiquepearl’ customers with excellent customer service.

Customised Service

We strive to provide you with personalized services and an enhanced website experience based on the personal information you have provided to us. This may include tailored product suggestions that match your interests and preferences. We may communicate such customized information to you through emails, text messages/SMS, and phone calls.

Special Events, Questionnaires And Surveys

Mystiquepearl may sometimes host special events, such as contests, promotions, surveys, or questionnaires. Each of these events may have specific rules that explain how your personal information will be used. We recommend that you carefully read any applicable rules before participating. If there are no specific rules, your personal information will be handled in accordance with this Privacy Policy and the purposes it outlines.

Employment

If you provide us with personal information related to employment, such as your resume, we will keep it confidential and use it solely to consider you for current or future employment opportunities and to contact you regarding employment with our company or its affiliates. We may hold onto your information for future recruitment opportunities unless you inform us that you no longer wish for us to retain your information.

For the purposes of this policy, an “Affiliate” refers to a person or entity that controls or is under the control of our company directly or indirectly through one or more intermediaries or is under common control with our company.

Advertisements On Mystiquepearl

To provide relevant ads about goods and services that may interest you, we engage third-party advertising companies to display ads on our website. These companies may gather information about your browsing activity across this and other websites but do not collect personally identifiable information such as your name, address, email address, or telephone number. We cannot take responsibility for your use of other websites or for any information you may provide while browsing those sites.

Links To Other Sites

From time to time, we may provide a link to a website operated by a third party. By clicking on such links, you will be leaving our website. Please note that we have no control over these linked websites, and we do not endorse their contents, privacy practices, or any changes or updates made to them. We do not accept any responsibility for webcasting or any other form of transmission received from these linked websites. These links are provided solely for your convenience. Therefore, we advise you to exercise caution and review the privacy policies of any linked websites before submitting any personal information.

Sharing Of Personal Information

We may share your personal information with our corporate entities and affiliates, who will use this information in compliance with this policy. This sharing may be done to help detect and prevent identity theft, fraud, and other illegal activities. It may also be done to correlate related or multiple accounts to prevent misuse of our services. Additionally, we may share your information to facilitate joint or co-branded services that you request, where such services are provided by more than one corporate entity. However, if you object to this sharing, we request that you do not provide us with any personal information.

We may also engage other companies and individuals to perform functions on our behalf, consistent with this Privacy Policy. These functions may include managing our web store, processing orders, delivering products, analyzing data, providing customer support, sending emails, hosting our website, and coordinating mailings. While these third parties may be granted access to the personal information required to perform their functions, they are not authorized to use this information for any purpose other than on our behalf and in accordance with this Privacy Policy.

In certain situations, you may be asked to consent to the sharing of your personal information with a third party, such as an event or promotion co-sponsor. If you provide consent, we will share your information with the third party, and they may use it for their own purposes and in accordance with their policies.

We may also disclose personal information if required by law or in good faith belief that such disclosure is necessary to respond to court orders or other legal processes. We may also disclose your information to law enforcement agencies, third party rights owners, or others in good faith belief that such disclosure is necessary to enforce our Terms or Privacy Policy, respond to claims of content violation by third parties, or protect our users or the general public’s rights, property, or safety.

Business Transfer

In the event that we plan to merge with or be acquired by another business entity, we and our affiliates may share or sell some or all of your personal information with that entity. If such a transaction occurs, the other business entity or the new combined entity will be required to abide by this privacy policy regarding your personal information.

SECURITY PRECAUTIONS

To ensure the protection of personal information stored in our databases, we have implemented reasonable measures to prevent unauthorized access, maintain accuracy, and promote appropriate use. Additionally, all data transmitted through our online store is encrypted and secured using SSL, which conforms to the international standard IS/ISO/IEC 27001.

May I clarify if you are asking whether a retention agency holds an IS/ISO/IEC 27001 certificate?

Transfer Of Data To Other Countries

Mystiquepearl, along with our affiliates and third-party recipients of your personal information, are located in India and are obligated to adhere to the privacy commitments outlined in this Privacy Policy, in compliance with the relevant laws of India. If your data is transferred to any other country, the legal safeguards applicable to personal information in that country will be upheld.

Choice/Opt-Out

We respect your preferences and offer you the option to opt-out of receiving non-essential (promotional, marketing-related) communications from us and our partners. Once you set up an account with us, you can opt-out of such communications at any time.

Policy Change

Our commitment to your privacy may lead us to modify our Privacy Policy periodically. Your rights under this Privacy Policy will not be diminished without your explicit consent. We will announce any significant changes to our privacy policy on this page and, in certain instances, we may provide a more noticeable notice (e.g., email notification) of such changes for certain services. We will also maintain previous versions of this Privacy Policy in an archive for your reference.

Your Comments

If you have any questions or comments regarding our privacy policies, we value your feedback and would love to hear from you. Please feel free to contact us at support@mystiquepearl.com

OUR RIGHTS

We may choose to electronically monitor certain areas of our website and may disclose any content, records, or electronic communication in response to a law, regulation, government request, or if necessary to operate the website or protect our rights or the rights of other users, sponsors, providers, licensors, or merchants.

We are not responsible for screening, editing, or monitoring user-generated content. However, if we are notified of any allegedly infringing, defamatory, damaging, illegal, or offensive content, we may investigate and decide at our sole discretion whether to remove such content.

We reserve the right to terminate or suspend your access to our website without notice if we believe, at our sole discretion, that your conduct is in violation of any applicable law or harmful to the interests of another user, third-party provider, merchant, sponsor, licensor, service provider, or us.

We prioritize customer service, and therefore, reserve the right to refuse the sale of products if we reasonably suspect that you intend to resell them. We also reserve the right to limit the quantity of items purchased by each customer.

Children

The Mystiquepearl website is intended for individuals who are 18 years or older, and we do not intentionally collect personal information from anyone under the age of 18. If you are under 18 years of age, you may browse our website, but please do not provide us with your personal information, such as registering an account. If we become aware that we have unintentionally collected personal information from a visitor under the age of 18 on our website, we will promptly delete the information from our records.

Your Consent

If you use the website or provide any information, you agree to the collection and use of the disclosed information in accordance with this Privacy Policy, which includes consent to share your information as per this policy. If you notice any incorrect or incomplete information we may have about you, please contact us via email or mail at the address provided above. We will take necessary steps to promptly correct any information found to be inaccurate.